Next-Gen Commercial Banking

Small Business Digital Banking Needs Best Served With 'a la carte' Services Powered by APIs The banking needs of most small businesses typically aren't that complicated, as most want easy access to specific loan and payment tools, and "a la carte" choices to fill in any service gaps. In the Next-Gen Commercial Banking Tracker, a PYMNTS and FISPAN collaboration, Bank Independent’s Kelly Burdette explains how APIs and open infrastructure are being used to help financial institutions meet these unique demands.
Inside the December Tracker
  • An interview with Kelly Burdette, senior vice president of digital and product at Bank Independent, on how legacy FIs can innovate their business banking offerings to maintain SMBs’ loyalty
  • Recent corporate and commercial banking headlines, including how HSBC is investing $2 billion into digital transformation efforts and why 37% of U.K. SMBs report submitting complaints to their FIs which did not receive satisfactory responses
  • A Deep Dive analyzing how APIs can help legacy FIs meet the shifting needs of today’s digital-first SMBs

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