QSRs Use Order Throttling, Automation to Help Staff Balance Dine-In, Digital Orders

Order To Eat Tracker® - January/February 2022

QSRs increasingly juggle the needs of dine-in customers with the need to satisfy digital and in-store customers. In the Order To Eat Tracker, a PYMNTS and Paytronix collaboration, John Haggai of Burton’s Grill & Bar explains how automation and order throttling tools can help restaurants take pressure off their staff, streamline workflows and keep customers satisfied.

Inside the January/February Tracker

An interview with John Haggai, president and chief operating officer of Burton’s Grill & Bar and Red Heat Tavern, on how restaurants can harness the power of automation to reduce stress for kitchen workers and improve the customer experience
The latest developments in the order to eat space, including how U.S. consumers spent 14% more on restaurant and grocery items in 2021 compared to 2019 and why restaurants are trimming their menus to streamline order processing for take-out and delivery orders
PYMNTS Intelligence analyzing how eateries can use order throttling tools to meet increasing delivery demands without negatively impacting the customer experience