M&T Bank Says Blanket Approach To Security Smothers Customer Experience
Customers may expect stringent security from their banks, but they don’t want that to happen at the expense of convenience. In the Preventing Financial Crimes Playbook, a PYMNTS and
Bottomline collaboration, M&T Bank’s Sonny Sonnenstein explains how AI-driven risk analysis models can turn a heavy-handed intrusion into a light touch transactional check-up that won’t dull the customer experience.