Cashierless Checkout Is Retail’s Next Normal

Innovating the Retail Checkout Experience

Two-thirds of retailers are investing greater resources into more convenient payment and checkout options, as consumers cite it as one of their top five checkout and payment demands, explains Thordur Reynisson, CEO of Nær, Iceland’s first chain of retail cashierless stores, in the “Retail Tracker®,” a collaboration with LS Retail.

Inside the February Tracker
  • A new study indicates that retailers should balance traditional and self-checkout lanes to suit shopper preferences, improve customer experience and maximize efficiency and sales.
  • The ongoing effects of the pandemic remain the top driver of the self-checkout market as retailers continue to implement self-service solutions to accommodate social distancing.
  • Thordur Reynisson, CEO of Iceland-based grocery store Nær, explains why cashierless shopping offers the clearest example of how technology can make life easier.

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