Digital Fraud

Swap.com Uses Data Analytics to Fight Post-Holiday Fraud Surge The post-holiday season is a busy time for consignment stores — making it a busy time for cybercriminals as well. In the “Digital Fraud Tracker®,” done in collaboration with Simility, KP Brendel, director of marketplace operations at online thrift and consignment store Swap.com, explains how combining in-house analytics with insights gathered from third-party partnerships can help eTailers nip fraud in the bud.
Inside the January Tracker
  • An interview with KP Brendel, director of marketplace operations at Swap.com, about how the online thrift and consignment store leveraged in-house and third-party expertise to protect its customers’ holiday shopping experiences from digital fraud
  • The latest digital fraud developments, including why consumers’ trust in retailers often relies on security transparency and how fraud rates have increased 55% since the pandemic's onset
  • A Deep Dive analyzing how various digital fraud types affected the 2020 holiday shopping season and the tactics retailers are deploying to reduce these schemes' impacts

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