Accessibility news and trends

As ‘Sensory-Friendly’ Store Hours Catch On, Walmart Expands 
Retail // November 13, 2023

Walmart has implemented its designated hours, known as “sensory-friendly hours,” for patrons across its entire U.S. network of stores.   Per the company’s announcement, between 8 and 10 a.m. local time, Walmart will replace the dynamic content on its TV walls with a static image. Additionally,...

FinTech Platforms Help Connect African Stock Markets, Drive X-Border Investing
emea // September 29, 2022

While investment apps have done much to democratize the process of buying and selling securities, they typically operate in silos and only give access to exchanges within a single country. Even internationally focused platforms like eToro only give access to the most well-known exchanges and...

PYMNTS Intelligence: The Importance of Digital Accessibility in Enhancing Loyalty and Brand Reputation
Digital-First Banking // February 09, 2022

Although 48% of banking customers still use branches for some business, just 11% bank primarily at branches. Meanwhile, 41% use a mobile app as their primary means of banking, and 82% do some of their banking digitally. The digital transformation is in full swing, but...

Truist on Maintaining Accessibility Across All Banking Channels
Digital-First Banking // February 08, 2022

Twenty-six percent of Americans have a disability of some kind, and FIs must design their digital and in-person solutions with this in mind. In the latest Digital-First Banking Tracker, Truist’s Miranda Capra talks about the role of alternate text options and multichannel support to boost...

Interviews & Exclusives
Why Digital-First Banking Must Also Be Accessible

February 07, 2022
As financial institutions (FIs) take on the accelerated digital transformation that has accompanied the pandemic, the importance of ensuring accessibility for all customers has been thrown into stark relief. Most customers consider mobile banking indispensable after months of social distancing, and reliance on physical banking is declining. Those with physical and cognitive impairments, however, may […]

Quick Reads
Apple Previews Eye Tracking and Other Accessibility Tools

May 15, 2024
Imagine being able to control your iPhone not with your hand, but with your eyes. Apple says that scenario could soon be a reality, part of a series of tools for users with physical disabilities announced Wednesday (May 15). “Each year, we break new ground when it comes to accessibility,” Sarah Herrlinger, Apple’s senior director of global accessibility policy […]

CVS Pharmacy Creates Spoken Rx To Read Prescription Labels

July 08, 2020
To provide its patients with “talking” prescription labels, CVS Pharmacy has created a new function of its app called Spoken Rx. The function can read a certain kind of label...

Google’s Action Blocks Makes Assistant Accessible To Disabled Users

October 02, 2019
Google has announced the launch of Action Blocks, a new tool that allows people with cognitive disabilities build Google Assistant commands. “Think about the last time you did something seemingly...

Idaho Optimizes Child Support Payments For Mobile

April 25, 2017
Government service providers and payments stand to benefit as much as consumer-facing industries from increased connectivity and technological advancement. Recently, for example, Idaho residents looking to make child support payments...