Ai Chatbots news and trends

FTC Probes AI Chatbots’ Impact on Child Safety
artificial intelligence // September 11, 2025

The Federal Trade Commission (FTC) is investigating the effect of artificial intelligence (AI) chatbots on children and teens. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to...

Character.AI Explores Sale or New Funding Amid Rising Costs
Artificial Intelligence // August 20, 2025

Character.AI is weighing its options between a potential sale or raising new capital, sources told The Information. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our...

California Bill Targets Misleading AI Used in Healthcare
Artificial Intelligence // August 18, 2025

California lawmakers are moving to tighten guardrails around the use of artificial intelligence (AI) in healthcare with a new bill aimed at curbing misleading representations by these systems. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to...

Character.AI CEO Envisions Future With ‘AI Friends’
artificial intelligence // August 17, 2025

Would you count an AI among your list of friends?  Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily newsletter, PYMNTS Today. By completing this...

Interviews & Exclusives
Search Marketing Loses Ground as AI Reshapes Consumer Discovery

July 16, 2025
For years, small and mid-sized businesses (SMBs) have relied on search engine optimization (SEO) to drive discovery, traffic and sales. But the rise of generative artificial intelligence (AI) is fundamentally changing how people find information online, and with it, the businesses behind them. Get the Full Story Complete the form to unlock this article and […]

Why AI Chatbots Are the New ‘Must-Have’ for Online Retailers

May 28, 2025
The days of writing SEO-friendly copy that would be enough to bring customers to a brand’s website will soon be a thing of the past, as AI chatbots increasingly take...

How Fortune 100 Companies Are Already Using GenAI to Reshape the Business

March 13, 2025
C-suite leaders from three of the nation’s largest companies — United Airlines, Target and AT&T — said they are actively deploying generative artificial intelligence (GenAI) even with its imperfections because they...

No More Clicks: New AI Lets Consumers Shop Online With Voice Commands

December 05, 2024
A new research paper reveals artificial intelligence (AI) systems using large language models can now effectively control computer interfaces through natural interaction. These agents can autonomously navigate software, complete tasks...

Quick Reads
US House to Offer Microsoft Copilot to Members and Staffers

September 17, 2025
The House of Representatives will reportedly start using Microsoft Copilot, more than a year after banning congressional staffers from using the artificial intelligence (AI) chatbot. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily newsletter, […]

FTC Probes AI Chatbots’ Impact on Child Safety

September 11, 2025
The Federal Trade Commission (FTC) is investigating the effect of artificial intelligence (AI) chatbots on children and teens. Get the Full Story Complete the form to unlock this article and...

Character.AI Explores Sale or New Funding Amid Rising Costs

August 20, 2025
Character.AI is weighing its options between a potential sale or raising new capital, sources told The Information. Get the Full Story Complete the form to unlock this article and enjoy...

Character.AI CEO Envisions Future With ‘AI Friends’

August 17, 2025
Would you count an AI among your list of friends?  Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content...