Airlines news and trends

Airlines Turn to AI to Manage Disruptions
artificial intelligence // November 10, 2025

Flight delays tied to the U.S. government shutdown have renewed attention on how artificial intelligence (AI) could help airlines and regulators manage disruptions. With the Federal Aviation Administration (FAA) scaling back air-traffic operations, carriers are navigating reduced flight capacity and longer delays at major airports....

Delta Offers Sunnier Revenue Forecast Based on Travel Demand
Travel Payments // September 11, 2025

Delta Air Lines has reaffirmed its earnings forecast based on ongoing travel demand. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily newsletter, PYMNTS Today....

52% of Hotel Guests Expect AI at Check-In
artificial intelligence // August 26, 2025

It is telling that even at the start of the year, when airlines were still recovering from a holiday travel crush and hotels were bracing for an uncertain economic backdrop, both industries were already talking about generative artificial intelligence (AI). Get the Full Story Complete...

American Airlines CEO Slams AI Fare Setting as Trickery
artificial intelligence // July 24, 2025

American Airlines’ CEO is not a fan of using artificial intelligence (AI) to set air fares. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily...

Interviews & Exclusives
52% of Hotel Guests Expect AI at Check-In

August 26, 2025
It is telling that even at the start of the year, when airlines were still recovering from a holiday travel crush and hotels were bracing for an uncertain economic backdrop, both industries were already talking about generative artificial intelligence (AI). Get the Full Story Complete the form to unlock this article and enjoy unlimited free […]

Payment Choice Will Drive Travel Business in 2025

November 15, 2024
Enhancing the customer experience is crucial to success in the travel sector, CellPoint Digital Global Head of Product Tom Randklev writes in a new PYMNTS eBook, “The New Value Equation: 11...

Travel Platforms Reroute Strategies to Elevate Customer Engagement

August 16, 2024
As inflation reshapes consumer spending, travel giants Expedia, Airbnb and Booking Holdings are adjusting their strategies to drive customer engagement and bookings amid shifting family budgets and evolving preferences. Get the...

Families May Travel More Often, but Spend Less Than Couples Without Kids

July 29, 2024
Married couples without children are leading the way in travel spending, data show, and as others pull back their purchasing in the category, these dual-income-no-kids consumers continue to shell out. ...

Quick Reads
White House Rolls Back Cash Repayments for Canceled Flights

November 16, 2025
The Trump administration is reversing a policy requiring airlines to repay travelers for major flight disruptions. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily newsletter, PYMNTS Today. By completing this form, you agree to […]

Delta Offers Sunnier Revenue Forecast Based on Travel Demand

September 11, 2025
Delta Air Lines has reaffirmed its earnings forecast based on ongoing travel demand. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to...

American Airlines CEO Slams AI Fare Setting as Trickery

July 24, 2025
American Airlines’ CEO is not a fan of using artificial intelligence (AI) to set air fares. Get the Full Story Complete the form to unlock this article and enjoy unlimited...

JetBlue and United Link Loyalty Programs Under ‘Blue Sky’ Banner

May 29, 2025
Airlines JetBlue and United have teamed to merge aspects of each other’s loyalty programs. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access...