Call center service providers are increasingly automating their processes to speed up their payments acceptance, while reducing associated costs. Debt collection agencies, for one, increased their use of interactive voice response (IVR) by 8 percent over the last year. However, as call centers are upping...
The age-old question of whether technology will replace human jobs has been a tough one to answer but hotly debated over the past few years. While automated services like chatbots have helped to streamline the customer service process, some are wondering if this disrupts customer service...
July 13, 2018
Call center service providers are increasingly automating their processes to speed up their payments acceptance, while reducing associated costs. Debt collection agencies, for one, increased their use of interactive voice response (IVR) by 8 percent over the last year. However, as call centers are upping their use of automation technology, fraudsters are finding new ways […]