What happens when you throw a party and nobody comes? Certainly, it can be a disappointing and disheartening experience — yet still it presents an opportunity to learn, grow and find new ways to connect. Although that is not exactly what happened with Walmart+ Week,...
Walmart may be learning the hard way that having the most sought-after digital features barely matters if customers do not know they exist. PYMNTS’ research highlights that Walmart customers are less likely to realize these features exist than Amazon customers. We collected data on how...
For many consumers around the globe, 2022 marked a triumphant return to the physical world. After two years of pandemic-influenced restrictions, shoppers are heading back to stores — but at the same time, they are using more digital shopping features than ever. The “2023 Global...
Technology rarely sits in the back seat, but for next-generation loyalty plans, that’s the case. While much has been made about the disruption that technology and the great digital shift have made in commerce and financial services, Mladen Vladic, general manager of loyalty services at...
July 14, 2023
Walmart may be learning the hard way that having the most sought-after digital features barely matters if customers do not know they exist. PYMNTS’ research highlights that Walmart customers are less likely to realize these features exist than Amazon customers. We collected data on how aware consumers are of selected digital features offered by both […]
December 07, 2022
Technology rarely sits in the back seat, but for next-generation loyalty plans, that’s the case. While much has been made about the disruption that technology and the great digital shift...
December 09, 2020
Beautifully designed user experiences are, unfortunately, not always good user experiences. As digital analytics firm Air360 Founder Florent Defontis told Karen Webster in a recent conversation, the trouble is that...
December 08, 2020
A picture, the old expression goes, is worth a thousand words. Expanding on that adage, a video must be worth a thousand pictures. It’s a particularly relevant sentiment as the...
September 29, 2020
Global branded payments provider Blackhawk has debuted a new service allowing companies to outsource gift card and eGift program management, according to a news release Tuesday (Sept. 29). Through the launch of the Issuance and Program Management Solution, companies can access omnichannel distribution from Blackhawk that can help them expand their customer bases, spending volumes […]
January 23, 2015
Mobile commerce’s share will climb to 40 percent of all e-commerce transactions worldwide in 2015, and mobile will also push cross-device sales above its current 15-to-20-percent range, according to a...
January 14, 2015
Tracking user engagement and behavior is crucial to improving business performance. But when a company releases its own app, what good is a million downloads if the app isn’t being...
