When it comes to customer service, it turns out companies are lacking in their cross-channel service. According to the latest research from cloud contact center software company inContact, “inContact Customer Experience Transformation Benchmark Study,” consumers aren’t getting the quick service they’re seeking. No matter what the...
January 29, 2020
Secure payments provider PCI Pal launched a new digital service on Tuesday (Jan. 28) that will let organizations offer ultra-secure payments across a multitude of channels, from social media to email and everything in between. The service, PCI Pal Digital, will be available for contact centers and businesses across the globe, offering security for payments […]
