An estimated 65% of merchants in the U.S. allow customers to create cross-channel digital profiles. In the most recent edition of the Global Digital Shopping Playbook, factors are considered that bring this new cross-channel U.S. retail market into the limelight. PYMNTS surveyed 13,000 consumers and...
January 30, 2023
The pickup economy — a customer convenience that started as a pandemic precaution — has since found a solidified foothold in cross-channel shopping. The latest PYMNTS/Cybersource collaboration, “The 2023 Global Digital Shopping Index,” notes that in the past year, 26% more consumers across the five countries studied used buy online, pickup in-store (BOPIS) options in […]
April 14, 2022
An estimated 65% of merchants in the U.S. allow customers to create cross-channel digital profiles. In the most recent edition of the Global Digital Shopping Playbook, factors are considered that bring this new cross-channel U.S. retail market into the limelight. PYMNTS surveyed 13,000 consumers and 3,100 businesses across six key countries to learn more about […]
