The age-old question of whether technology will replace human jobs has been a tough one to answer but hotly debated over the past few years. While automated services like chatbots have helped to streamline the customer service process, some are wondering if this disrupts customer service...
Conversocial, the U.K.-headquartered social customer service platform, has acquired Silicon Valley startup HipMob, a web-based and in-app live chat platform. The integration of HipMob’s technology will allow Conversocial to serve customers who prefer web-based chat channels and in-app messaging on mobile devices. Conversocial’s customer care...
June 26, 2019
Shopify merchants will now be able to chat with customers through Apple Business Chat inside of Shopify Ping, the company said in a blog post on Wednesday (June 26). “And it’s as simple as using the Messages app on iPhone, iPad, Mac and Apple Watch. With just a few clicks, the Messages button will be […]
March 22, 2017
Conversocial, the U.K.-headquartered social customer service platform, has acquired Silicon Valley startup HipMob, a web-based and in-app live chat platform. The integration of HipMob’s technology will allow Conversocial to serve...
