Customer Churn news and trends

Subscription Merchants See Failed Payments Spike Churn Rates

August 02, 2023

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Subscription Merchants See Failed Payments Spike Churn Rates

August 02, 2023
When the subscription industry’s customers experience failed payments, it can directly lead to churn, PYMNTS research reveals, prompting merchants to lose out on hundreds of millions of dollars. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to […]

80% of Failed Subscription Payments Not the Customer’s Fault

May 02, 2023
Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily newsletter,...

Subscription Businesses That Measure Lifetime Customer Value Outperform Competitors

January 09, 2023
Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily newsletter,...

Subscriptions Play Dual Role for Primary Healthcare Providers

November 04, 2022
Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily newsletter,...