How Customer Reviews Provide Lifeblood To Restaurant Operations Details gleaned online — including menus and reviews — carry a lot of weight when consumers are deciding where to dine. The days of stopping by brick-and-mortar establishments to check out menus and sample food are long...
Bringing back guests who’ve had a less-than-satisfactory restaurant experience has taken a whole new level of importance during the COVID-19 outbreak. In this month’s Order To Eat Tracker, Ray Wiley, CEO of Mexican food chain Hot Head Burritos, discusses how collecting and analyzing customer feedback...
Consumers’ preference for mobile order-ahead is now driving how physical restaurants are designed and renovated. Nowhere is this change more pronounced than in the coffee industry, from giants like Starbucks building pickup-only locations to smaller chains like Caribou Coffee renovating locations with dedicated pickup windows....
Nearly 40 percent of credit union members are willing to switch their primary FI – putting the pressure on CUs to up their game. This means that a data-centric approach to engagement and retention is more important than ever. In this month’s Credit Union Tracker,...
April 26, 2023
Tattle and Square have integrated to help sellers get a better sense of customer sentiment. The integration, announced Tuesday (April 25), pairs Tattle’s customer feedback management platform with Square’s point-of-sale solutions. “With Tattle, after a Square seller completes a sale, their customer will receive an automated survey email or SMS to collect feedback,” Tattle said […]
March 02, 2018
The Consumer Financial Protection Bureau (CFPB) is seeking public evidence to ensure that the government watchdog agency is doing everything it can to best protect consumers. In a release, the...
