Customer Journey news and trends

NCR: How Platforms Enable Banks To Be ‘Digital-First’ Fast
Digital Banking // February 13, 2020

To bring digital transformation to banks, and to help them bring their assets to the “digital-first” consumer, look to the platform. In an interview with Karen Webster, Douglas Brown, senior vice president and general manager of NCR Corporation, said the growth of mobile banking adoption and...

Sift: Fraud Prevention Hinders Biz Growth
Security & Fraud // January 29, 2019

A new report has revealed a “critical disconnect” between fraud prevention and business growth. Sift‘s report, “Digital Trust & Safety: Aligning Security and Growth Strategies,” showed that while 69 percent of businesses are spending more money on fraud prevention tools, many are wasting those funds...

ContentSquare Marrying Acquisition, Conversion
data enablers // January 26, 2017

Catching the customer’s eye in the hopes of drawing them onto a retail site where they will hopefully be inspired to buy something (or at least look at an ad that will later impel them to buy something) has been a hallmark of digital marketing...

Man In The Middleware
Loyalty & Rewards // November 17, 2015

If offering a superb user experience is what keeps loyal consumers coming back, why do most loyalty programs today fail to deliver that engagement? James Anderson, Group Executive of Platforms, Emerging Payments at MasterCard, sat down with MPD CEO Karen Webster to share why MasterCard...

Interviews & Exclusives
NCR: How Platforms Enable Banks To Be ‘Digital-First’ Fast

February 13, 2020
To bring digital transformation to banks, and to help them bring their assets to the “digital-first” consumer, look to the platform. In an interview with Karen Webster, Douglas Brown, senior vice president and general manager of NCR Corporation, said the growth of mobile banking adoption and financial inclusion means traditional financial institutions (FIs) must re-examine how […]

Quick Reads
Sift: Fraud Prevention Hinders Biz Growth

January 29, 2019
A new report has revealed a “critical disconnect” between fraud prevention and business growth. Sift‘s report, “Digital Trust & Safety: Aligning Security and Growth Strategies,” showed that while 69 percent of businesses are spending more money on fraud prevention tools, many are wasting those funds on status quo methods. Despite the fact that 77 percent […]