Move over, human tellers: artificial intelligence (AI) chatbots may be the new face of banking. As digital solutions continue to disrupt the industry, experts say these conversational AI systems are poised to slash costs and streamline operations while keeping customers engaged and satisfied. With their...
As artificial intelligence (AI) technology progresses, a new generation of AI agents is emerging, potentially impacting how businesses interact with customers. These digital assistants, designed to exhibit human-like autonomy and social intelligence, could change eCommerce, customer service and other industries by providing personalized, emotionally intelligent...
“Your call is very important to us. Please continue to hold …” With luck, that message is followed by the option to leave your callback number for the customer service department you’re trying to reach. Now, Google reportedly wants to make this process even easier, according...
Siena has raised $4.7 million to continue building its autonomous artificial intelligence (AI) solution for customer service. The company’s solution, Siena AI, already autonomously handles up to 80% of customer interactions across 100 languages and channels that include email, text, social direct messages (DMs) and...
July 15, 2024
Artificial intelligence (AI) is set to change the health insurance industry, potentially slashing costs and boosting revenues for payers grappling with economic pressures. As insurers face rising medical service utilization and provider costs and tightening Medicare Advantage reimbursements, AI and automation technologies offer a possible solution to improve efficiency and profitability. Payers could reportedly achieve […]
June 19, 2024
Move over, human tellers: artificial intelligence (AI) chatbots may be the new face of banking. As digital solutions continue to disrupt the industry, experts say these conversational AI systems are...
October 16, 2023
Sometimes when you need to resolve a concern or issue, you would do almost anything to not have to talk to a human. On other occasions, you’re more than eager...
July 27, 2023
Meta’s investments in tomorrow are running up tens of billions in losses today. But while the tech giant’s Reality Labs segment, responsible for the metaverse and other longshot bets, has...
February 18, 2024
“Your call is very important to us. Please continue to hold …” With luck, that message is followed by the option to leave your callback number for the customer service department you’re trying to reach. Now, Google reportedly wants to make this process even easier, according to a Friday (Feb. 16) TechCrunch article. Per that report, […]
August 01, 2023
Aria Systems has launched a new capability that integrates billing data with large language models (LLMs) and generative artificial intelligence (AI). By enriching these technologies with key billing data, the new Aria...
January 24, 2023
Businesses say they are hopeful — but also very cautious — about artificial intelligence-powered chatbot ChatGPT. Companies see the promise in the technology’s ability to transform customer service, but also...
June 23, 2022
Digital customer service firm Glia has acquired Finn AI, a chatbot platform for banks and credit unions, the company announced Thursday (June 23). This will help to mainstream virtual assistants...
