Companies from corner stores to retail giants are discovering that pocket-sized artificial intelligence (AI) can ring up big savings, as nimble new language models match their hulking predecessors at a fraction of the cost. H2O.ai recently launched small models as just one example of a...
Cisco is betting that artificial intelligence (AI) can handle most customer service calls within a few years, as the tech giant unveiled a conversational AI agent that it claims will eliminate dreaded hold times and frustrating automated phone menus. The move reflects a broader push...
Microsoft’s rollout of autonomous artificial intelligence (AI) agents marks one of Big Tech’s boldest pushes yet to unleash software that can independently handle customer service and business tasks with minimal human oversight. The move, challenging Salesforce’s recent entry into intelligent automation, shows how enterprise software...
Artificial intelligence is getting better at decoding human emotions, and businesses are using the software to improve customer interactions and drive sales. A new study in CAAI Artificial Intelligence Research examines how AI is transforming emotional recognition, with potential impacts on healthcare and customer service....
October 03, 2024
Artificial intelligence is getting better at decoding human emotions, and businesses are using the software to improve customer interactions and drive sales. A new study in CAAI Artificial Intelligence Research examines how AI is transforming emotional recognition, with potential impacts on healthcare and customer service. The research, led by Feng Liu from East China Normal […]
September 23, 2024
In a move to redefine its future, used car digital marketplace Vroom on Tuesday (Sept. 23) said it completed the wind-down of its eCommerce and used vehicle dealership operations and...
July 15, 2024
Artificial intelligence (AI) is set to change the health insurance industry, potentially slashing costs and boosting revenues for payers grappling with economic pressures. As insurers face rising medical service utilization...
June 19, 2024
Move over, human tellers: artificial intelligence (AI) chatbots may be the new face of banking. As digital solutions continue to disrupt the industry, experts say these conversational AI systems are...
September 18, 2024
Wireless provider T-Mobile has partnered with OpenAI to create an artificial intelligence (AI)-powered customer service platform that will be used by T-Mobile and will create a blueprint that can be used by companies in other industries. This collaboration brings together T-Mobile’s customer relationship experience and OpenAI’s AI technology, the companies said in a Wednesday (Sept. […]
February 18, 2024
“Your call is very important to us. Please continue to hold …” With luck, that message is followed by the option to leave your callback number for the customer service...
August 01, 2023
Aria Systems has launched a new capability that integrates billing data with large language models (LLMs) and generative artificial intelligence (AI). By enriching these technologies with key billing data, the new Aria...
January 24, 2023
Businesses say they are hopeful — but also very cautious — about artificial intelligence-powered chatbot ChatGPT. Companies see the promise in the technology’s ability to transform customer service, but also...
