Finance automation platform Ramp has acquired artificial intelligence (AI) startup Cohere.io. This acquisition will bring generative AI to finance, which will help automate workflows, improve customer experiences, and save businesses time and money, the companies said in a Monday (June 26) press release. “We’re committed to investing in high-quality,...
Assembled, a tech startup focused on improving processes for customer support teams, has raised $3.1 million in a funding round led by Stripe, according to a report by TechCrunch. While customer relationship management (CRM) software such as Salesforce or SAP can help manage incoming and...
Subscribers expect frictionless payment experiences, whether they are accessing videos, music or software as a service (SaaS). Some subscribers may eventually choose to abandon their subscriptions voluntarily, but a significant share could be blocked from access due to logistical issues like expired credit cards or...
Software-as-a-Service (SaaS) support platforms have more to worry about than solving customer service problems — they must manage the backlash when interrupted subscription payments shut customers out from getting the help they need. In the new Global Recurring Payments Tracker, Pablo Kenney, director of product...
May 03, 2018
Customer service matters in all walks of business, to consumers and businesses alike, but especially so in payments. Troubleshooting issues when they arise, or anticipating them before they happen, can make all the difference in ensuring transactions and other business processes flow smoothly and voluminously. In an interview with PYMNTS, Latiffa Sharpe, vice president of […]
October 20, 2023
Amazon and Microsoft have joined forces to protect consumers from impersonation scams, marking the first time these industry leaders have collaborated to combat tech support fraud. Recently, Amazon, Microsoft, and the Central Bureau of Investigation (CBI) in India took action against perpetrators of technology support fraud, according to an Amazon blog post on Thursday (Oct. […]
June 26, 2023
Finance automation platform Ramp has acquired artificial intelligence (AI) startup Cohere.io. This acquisition will bring generative AI to finance, which will help automate workflows, improve customer experiences, and save businesses time and money,...
March 11, 2020
Assembled, a tech startup focused on improving processes for customer support teams, has raised $3.1 million in a funding round led by Stripe, according to a report by TechCrunch. While...
July 10, 2019
The world’s biggest online retailer doesn’t have to answer your calls, Europe’s top court ruled on July 10. In fact, Amazon doesn’t even have to provide a phone or fax...
