Walmart may be learning the hard way that having the most sought-after digital features barely matters if customers do not know they exist. PYMNTS’ research highlights that Walmart customers are less likely to realize these features exist than Amazon customers. We collected data on how...
Banks face increasing consumer demands for personalized advice and tools to manage their finances amid economic challenges. Just 44% of customers believe their banks support them during difficult economic times, and 46% want personalized help in avoiding fees. Banks delivering personalized banking services must also...
For many consumers around the globe, 2022 marked a triumphant return to the physical world. After two years of pandemic-influenced restrictions, shoppers are heading back to stores — but at the same time, they are using more digital shopping features than ever. The “2023 Global...
High inflation and the threat of an imminent recession make it increasingly difficult for all firms, and the current economic landscape particularly curbs the optimism of Main Street small to midsized business (SMB) owners. PYMNTS’ research found that two-thirds of Main Street SMB owners anticipate...
July 14, 2023
Walmart may be learning the hard way that having the most sought-after digital features barely matters if customers do not know they exist. PYMNTS’ research highlights that Walmart customers are less likely to realize these features exist than Amazon customers. We collected data on how aware consumers are of selected digital features offered by both […]
April 14, 2023
Banks face increasing consumer demands for personalized advice and tools to manage their finances amid economic challenges. Just 44% of customers believe their banks support them during difficult economic times,...
December 07, 2022
High inflation and the threat of an imminent recession make it increasingly difficult for all firms, and the current economic landscape particularly curbs the optimism of Main Street small to...
