Finding the message behind the messenger bot isn’t hard, with intelligent assistants such as Capital One’s Eno giving consumers choice in how they manage banking activities. Ken Dodelin, Vice President, Conversational AI Products at Capital One, discusses the context behind the texts.
From selfie authentication to finance tools that respond to emojis to computer-generated avatars that look and act like real people, new technological tools are giving digital banking a makeover. The April PYMNTS Digital Banking Tracker™ looks at the various ways technology is changing the digital...
Although Eno is a new way for Cap One and its customers to communicate, Ken Dodelin, VP of digital product development at Capital One, says that it’s really not all that new. He tells Karen Webster that it simply builds on the way in which...
Capital One announced the launch of Eno, a new text message-based assistant that can help customers with a variety of banking and credit card activities. According to 9to5Mac, the feature is “the first natural language SMS chatbot from a U.S. bank.” Customers can send simple texts to...
April 18, 2017
From selfie authentication to finance tools that respond to emojis to computer-generated avatars that look and act like real people, new technological tools are giving digital banking a makeover. The April PYMNTS Digital Banking Tracker™ looks at the various ways technology is changing the digital banking landscape. Banking Gets New Tools, New Players Banks and […]
March 14, 2017
Although Eno is a new way for Cap One and its customers to communicate, Ken Dodelin, VP of digital product development at Capital One, says that it’s really not all...
March 12, 2018
Aiming to make online shopping safer, Capital One late last week rolled out the ability to shop with virtual card numbers via chatbot. According to a report in TechCrunch, customers won’t be required to create account numbers, as that task will be left to Capital One’s smart assistant, dubbed Eno. By tapping the chatbot to […]
March 13, 2017
Capital One announced the launch of Eno, a new text message-based assistant that can help customers with a variety of banking and credit card activities. According to 9to5Mac, the feature is...
