Move over, human tellers: artificial intelligence (AI) chatbots may be the new face of banking. As digital solutions continue to disrupt the industry, experts say these conversational AI systems are poised to slash costs and streamline operations while keeping customers engaged and satisfied. Get the...
Bank of America’s virtual financial assistant, Erica, is now engaging with clients 2 million times per day. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily...
Bank of America is giving its virtual service adviser CashPro Chat an AI-centered upgrade. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily newsletter, PYMNTS Today....
Bank of America (BoA) is introducing new features for its virtual financial assistant Erica, which has over 10 million users since launching nationwide last year, the company said in a press release on Wednesday (Dec. 11). Get the Full Story Complete the form to unlock...
June 19, 2024
Move over, human tellers: artificial intelligence (AI) chatbots may be the new face of banking. As digital solutions continue to disrupt the industry, experts say these conversational AI systems are poised to slash costs and streamline operations while keeping customers engaged and satisfied. Get the Full Story Complete the form to unlock this article and […]
April 08, 2024
Bank of America’s virtual financial assistant, Erica, is now engaging with clients 2 million times per day. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily newsletter, PYMNTS Today. By completing this form, you agree to […]
September 18, 2023
Bank of America is giving its virtual service adviser CashPro Chat an AI-centered upgrade. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to...
December 11, 2019
Bank of America (BoA) is introducing new features for its virtual financial assistant Erica, which has over 10 million users since launching nationwide last year, the company said in a...
May 28, 2019
Bank of America announced on Tuesday (May 28) that its AI-powered virtual assistant Erica has surpassed seven million users and 50 million client requests, the bank said in a release....
