Experian Health news and trends

Most Consumers Using Healthcare Payment Plans Have Faced Unexpected Bills
Healthcare // July 07, 2023

Consumers who use payment plans to cover their out-of-pocket healthcare costs are more than twice as likely as the overall population to be faced with unexpected bills. This finding from PYMNTS’ study “Managing Healthcare Costs: How Patients Use Payment Plans” suggests that these surprise costs...

American Hospitals Suffer Increase in Cyberattacks
Cybersecurity // June 25, 2023

Cyberattacks on American hospitals are reportedly growing in number and sophistication. The uptick in cybercrimes — as reported Friday (June 23) by Bloomberg News — comes amid increased health spending among U.S. consumers and a rise in use of digital health platforms. The Bloomberg report...

32% of Consumers Not Using Healthcare Portals Show High Interest in Them
Healthcare // June 14, 2023

As if being ill or hurt isn’t bad enough, PYMNTS’ research finds that patients report several pain points related to finding healthcare providers and getting cost estimates in advance of care. We explore this in “The Digital Healthcare Gap: Streamlining The Patient Journey,” a PYMNTS...

Payment Plans Critical for Financial Wellness as Healthcare Costs Grow
Healthcare // October 28, 2022

There’s a simple way to manage the pinch of rising health care costs: Don’t get sick. Beyond that strategy — and of course, it’s an impossible one — flexible financing at the point of care soothes the pinch of out-of-pocket health expenses. Data this week...

Interviews & Exclusives
Most Consumers Using Healthcare Payment Plans Have Faced Unexpected Bills

July 07, 2023
Consumers who use payment plans to cover their out-of-pocket healthcare costs are more than twice as likely as the overall population to be faced with unexpected bills. This finding from PYMNTS’ study “Managing Healthcare Costs: How Patients Use Payment Plans” suggests that these surprise costs send consumers running to seek out more budget-friendly payment options. […]

32% of Consumers Not Using Healthcare Portals Show High Interest in Them

June 14, 2023
As if being ill or hurt isn’t bad enough, PYMNTS’ research finds that patients report several pain points related to finding healthcare providers and getting cost estimates in advance of...

Healthcare Providers Face Unintended Consequences of Pre-Care Estimates

October 21, 2022
The frustrating fact is that healthcare often comes with high out of pocket costs even for the insured, and millions are simply unable to cover those costs. It often leads...

Consumers Willing to Shop Around for a Doctor That Offers Patient Plans

October 05, 2022
Despite relatively accessible health insurance options, consumers often face overwhelming out-of-pocket costs. Managing healthcare spending can be a challenge, especially for patients not expecting bills. One helpful tool is the...

Quick Reads
Experian Acquires Wave to Enhance AI-Powered Health Data Curation

November 30, 2023
Experian has acquired Wave HDC, a health tech firm offering AI-powered data curation. The deal is designed to help Experian Health leverage Wave’s technology to offer more comprehensive and faster healthcare coverage identification and automation capabilities, according to a Thursday (Nov. 30) press release. Wave uses artificial intelligence (AI) to identify “unknown insurance benefits coverage” and patient demographics, working with […]

American Hospitals Suffer Increase in Cyberattacks

June 25, 2023
Cyberattacks on American hospitals are reportedly growing in number and sophistication. The uptick in cybercrimes — as reported Friday (June 23) by Bloomberg News — comes amid increased health spending...

Baby Boomers, Gen X Prefer Family Practice Docs; Gen Z, Millennials, Bridge Millennials Favor Urgent...

May 03, 2022
Almost three-quarters of patients (73%) who visited healthcare practices in the past 12 months saw family practice doctors, while 58% of patients visited dentists and 45% saw specialists, according to...

Most Patients Satisfied With Healthcare Experience, but Want More Info Before Appointments

April 01, 2022
The overwhelming majority (85%) of healthcare patients are highly satisfied with their experiences, but those who didn’t know how much their care would cost them ahead of their appointments were...