By the time consumers are transferred to a call center agent, things have escalated to the point where chatbots have the answers - and a helping human hand is needed. Yet friction abounds where 70 percent of call centers require consumers to read off the...
Call centers are fast becoming a fraudster favorite. Why? Because they’re just so darn inviting. Committing fraud over the phone in a call center environment represents a path of least resistance as other popular fraud targets ramp up defenses. Get the Full Story Complete the...
No news probably isn’t good news when it comes to call center fraud during the holidays. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily...
Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily newsletter, PYMNTS Today. By completing this form, you agree to receive marketing communications from PYMNTS and...
April 04, 2018
Everyone talks about moving to the cloud, and doing so can certainly deliver benefits in a contact center environment. It creates ease of scalability and heightens the security of callers’ personally identifiable information (PII) against external threat actors, such as fraudsters, as well as internal ones — that is, agents who could potentially use that […]
March 06, 2018
By the time consumers are transferred to a call center agent, things have escalated to the point where chatbots have the answers - and a helping human hand is needed. ...
February 08, 2018
Call centers are fast becoming a fraudster favorite. Why? Because they’re just so darn inviting. Committing fraud over the phone in a call center environment represents a path of least...
December 22, 2017
No news probably isn’t good news when it comes to call center fraud during the holidays. Get the Full Story Complete the form to unlock this article and enjoy unlimited...
December 22, 2017
No news probably isn’t good news when it comes to call center fraud during the holidays. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily newsletter, PYMNTS Today. By completing this form, you agree to […]
