Banks are at a critical juncture in an era of increasing digital threats and a smartphone-centric culture. PYMNTS’ latest research shows that smartphones are already the go-to device for online financial activities for most consumers, particularly younger generations. Couple this shift with consumers’ desire for...
58% of FIs reported a rise in the cost of fraudulent transactions in 2022, which is why Seth Ruden of First Tech Federal Credit Union says “targeted friction” is essential to fighting fraud without compromising the user experience.
Retail call centers are the front line of consumer queries and the favorite new target for identity fraud. Daniel Flowe, head of identity strategy at Refinitiv, told PYMNTS that while the majority of consumers still want — and like — to speak to a human,...
An interview with Lenny Gusel, former head of cybersecurity solutions at J.P. Morgan and fraud strategy executive at Bank of America, about the implications and effective implementation of advanced payments authentication — Cross-platform ubiquity Plans to implement passkey sign-in across platforms by Google, Microsoft and...
April 26, 2023
Banks are at a critical juncture in an era of increasing digital threats and a smartphone-centric culture. PYMNTS’ latest research shows that smartphones are already the go-to device for online financial activities for most consumers, particularly younger generations. Couple this shift with consumers’ desire for increased control of safeguarding their financial information, and it is […]
January 03, 2023
Retail call centers are the front line of consumer queries and the favorite new target for identity fraud. Daniel Flowe, head of identity strategy at Refinitiv, told PYMNTS that while...
