Quick-service restaurants (QSRs) face a conundrum: They must safeguard their mobile ordering platforms against account takeover fraud without letting fraudsters know the gig is up. In the Mobile Order-Ahead Tracker, Chipotle’s Dave Estlick discusses how deploying invisible, artificial intelligence (AI)-based fraud barriers can keep fraudsters...
Fraud is endemic across a vast range of industries, but few suffer as acutely as the restaurant industry and the associated field of mobile order-ahead. One data breach that struck third-party delivery service DoorDash in 2019 resulted in almost 5 million consumers’ personal data being...
Mobile ordering has taken off over the past year as restaurants have been forced to shut their doors and later limit their capacities, yet the fast, widespread distribution of vaccines in the U.S. over the past several months has led many states to relax or...
Multifactor authentication (MFA) can stop more than 99 percent of cyberattacks directed at quick-service restaurants (QSRs) — so long as customers are ready to make their mobile phones a part of the process. In the Mobile Order-Ahead Tracker, Michael Chachula, director of Digital at The...
April 22, 2021
Loyalty programs remain key revenue drivers for restaurants despite the financial hardships brought on by the pandemic. One survey found that 72 percent of United States consumers have enrolled in at least one rewards offering, with these programs becoming increasingly popular as customers look to stretch their dollars with discounts and special offers. This surge […]
December 16, 2020
More than 100,000 eateries — or about one in six restaurants nationwide — have closed due to the pandemic, according to National Restaurant Association estimates. The industry as a whole lost...
November 18, 2020
Artificial intelligence (AI) is transforming the food service sector by helping restaurants boost their sales as well as improve and automate systems that were once managed by staff. It can...
October 14, 2020
The mobile order-ahead space is one of the few seeing an upswing of increased revenue amid the pandemic, as quick-service restaurant (QSR) customers look for safe, convenient ordering services that...
