Omnichannel/page/5 news and trends

The Vitamin Shoppe Embraces Digital Transformation for Enhanced Customer Journeys

October 29, 2024
Vitamin Shoppe: Click-and-Mortar™ Is Transforming Wellness
Japanese Fashion Brand GU’s Seamless Shopping Experience Now Open in US
Retail // October 29, 2024

GU, a Japanese fashion brand and sister company to Uniqlo, launched its first U.S. flagship store in New York and its eCommerce platform last month. Company officials focus on digital transformation to create a cohesive shopping experience that integrates online and offline interactions. For GU...

Forget Cyber Monday: Evolving Habits Reshape Holiday Spending
Retail // October 25, 2024

As the holiday season approaches, consumer shopping habits are shifting to earlier purchases and retailers are scrambling to get ready for what may be a blockbuster fourth quarter. As consumer shopping habits evolve, the Black Friday to Cyber Monday (BFCM) weekend is projected to set...

Synchrony Says Digital Mix Delivering Against Consumer Demand for Choice, Flexibility
Earnings // October 16, 2024

In uncertain times, certainty pays off. And in uncertain times, many consumers tend to look for certainty in the financing options they have available to them. That was the central theme of financial services company Synchrony’s third-quarter 2024 earnings call on Wednesday (Oct. 16), with...

CarMax Focuses on Seamless Customer Experience to Grow Loyalty
Earnings // September 26, 2024

As CarMax adapts to a shifting automotive landscape, the company is focused on improving the customer experience to maintain its leadership as the nation’s largest used car dealer. Despite a 12.7% decrease in wholesale sales (where vehicles are auctioned off to auto dealers), CarMax on...

Interviews & Exclusives
Headless Commerce Will Power the Heart of Future Online Experiences 

September 16, 2024
The digital commerce landscape is far from static. Within it, a new paradigm known as “headless commerce” is gaining significant traction. But what, exactly, is headless commerce? As Andrew Gordon, eCommerce payments strategist at Discover® Global Network, explained to PYMNTS, headless commerce empowers merchants to adopt a more agile and innovative approach to eCommerce, leading […]

Walmart Hopes In-Person Advantage Can Shrink Amazon’s Fashion Lead

September 13, 2024
As Amazon outstrips Walmart in clothing sales, the latter is using its brick-and-mortar expertise in an attempt to close the gap. The big-box retailer announced Friday (Sept. 6) the launch...

Macy’s Pins Hopes on ‘First 50’ Strategy Despite Overall Sales Drop

August 21, 2024
Macy’s officials are confident in their “A Bold New Chapter” strategy, highlighted by the company’s First 50 locations. During its second-quarter earnings call Wednesday (Aug. 21), Macy’s Chairman and CEO...

Mid-Market Retailers Innovate to Survive in a Tight Economy

July 02, 2024
As ongoing financial pressures make it harder for mid-market retailers to compete, without the scale of industry giants or the close customer connections of mom-and-pop shops, these merchants are forced...

Quick Reads
PayPal Tackles In-Store Payments With ‘PayPal Everywhere’

September 05, 2024
PayPal is integrating its debit card with Apple Wallet to enter the in-store payment arena. The company announced its omnichannel “PayPal Everywhere” solution Thursday (Sept. 5), and with it an expansion of its rewards program, letting users pick a monthly category of spending, such as groceries or clothing, to receive 5% cash back. “E-commerce has obviously been one of the […]

IKEA Forms Omnichannel Payments Partnership With Adyen

August 29, 2024
Swedish furniture retailer IKEA launched a partnership with Dutch payments FinTech platform Adyen. The collaboration is designed to help IKEA better connect its in-store and digital sales channels to provide...

Online Fashion Retailer Revolve Considers Adding More Brick-and-Mortar Stores

August 02, 2024
Online fashion retailer Revolve Group is reportedly looking at opening more brick-and-mortar stores in luxury destinations after opening its first such store in Aspen, Colorado, in June. Revolve is considering...

Loop and ReBound Team for Simplified Retail Returns

July 16, 2024
Returns technology providers Loop and ReBound say they are joining forces. The collaboration, announced Tuesday (July 16), lets retailers using the Loop platform access ReBound’s omnichannel returns management services. The...