In providing secure verification for online accounts, there are several alternatives to legacy username and password-based processes that fall under the umbrella term “advanced ID verification.” Such solutions include technologies that make use of voice recognition, keyboard logging, liveness detection with selfies and fingerprint scans,...
Even in the digital age, the phone is the key conduit for interactions between customers and corporations. Amit Gupta, vice president of authentication at Pindrop, told PYMNTS that in a world where 70% of adults still stick with the phone to contact customer service representatives,...
It’s time to bring the curtain down on “security theater.” You’ve been an actor, perhaps, on that stage — and no bit player, either. Pindrop CEO Vijay Balasubramaniyan told PYMNTS’ Karen Webster that no matter the channel — digital, yes, but especially on the phone...
Think fast: How many passwords and usernames do you actively use? Simple answer: There’s no good answer. Either it’s so few you’re an easy fraud target, or so many you can’t remember. As digital commerce ballooned during the pandemic, more people were confronted with legacy...
March 22, 2022
Even in the digital age, the phone is the key conduit for interactions between customers and corporations. Amit Gupta, vice president of authentication at Pindrop, told PYMNTS that in a world where 70% of adults still stick with the phone to contact customer service representatives, both the process and security pain points can be improved. […]
March 14, 2022
It’s time to bring the curtain down on “security theater.” You’ve been an actor, perhaps, on that stage — and no bit player, either. Pindrop CEO Vijay Balasubramaniyan told PYMNTS’...
March 01, 2022
While digital contact methods have grown in popularity, the telephone remains a staple of customer service contact, according to the “Consumer Authentication Experiences” report, a PYMNTS and Pindrop collaboration based...
May 18, 2020
There’s nothing new under the sun, goes the saying — but when it comes to payments fraud, there are new ways to do it. As the coronavirus pandemic rages on,...
July 17, 2024
Voice authentication and security firm Pindrop has raised $100 million in debt financing. The funding, announced Wednesday (July 17) and coming from Hercules Capital, allows Pindrop to further develop its audio, voice, and artificial intelligence (AI) technologies for customers in industries that include banking, finance, contact center, insurance, utilities, healthcare and retail. “Contact centers, which […]
March 08, 2017
Credit union service provider PSCU recently announced a proactive partnership to fight against call center fraud — the act of a criminal impersonating a consumer or consumers via phone channels...
