Amazon says it wants to give customers the power to review its reviews. To that end, the retail giant announced Monday (Aug. 14) the launch of an artificial intelligence (AI)-powered feature that highlights what other customers have already written about products. Writing on the company blog, Vaughn Schermerhorn — director...
SmileDirectClub, which specializes in straightening peoples’ teeth, is gaining a reputation for squashing any kind of negative press, The New York Times (NYT) reported on Tuesday (Jan. 21). The report included stories of seven people who said SmileDirectClub’s products did not fix their teeth as...
One cannot have the good without the bad, and that holds especially true, it seems, with online product reviews — a vital, useful part of eCommerce that is reviled by consumers, marketplace sellers and merchants alike. Now comes news of a groundbreaking case involving fake...
From fitness to car rentals, companies in all types of industries are turning to subscriptions, as the business model allows them to deliver products and services while retaining customers. Before companies can serve customers with subscriptions, however, they have to find ways to give them...
August 14, 2023
Amazon says it wants to give customers the power to review its reviews. To that end, the retail giant announced Monday (Aug. 14) the launch of an artificial intelligence (AI)-powered feature that highlights what other customers have already written about products. Writing on the company blog, Vaughn Schermerhorn — director of Amazon’s community shopping effort — said the feature provides […]
January 22, 2020
SmileDirectClub, which specializes in straightening peoples’ teeth, is gaining a reputation for squashing any kind of negative press, The New York Times (NYT) reported on Tuesday (Jan. 21). The report...
July 31, 2018
Amazon continues to have a problem with paid-for product reviews that tend to give customers an overly favorable impression of the goods they are buying. It is a problem that...
