With so many retailers hustling to capture the digital shift, it’s easy to let the details suffer. Unanswered customer complaints is one common example, particularly for companies that are new to amplifying their online channels. A new category is starting to grow around this area...
As the recent Care.com news shows, taking care now can save headaches, and perhaps irreparable reputational damage, later on. Sage advice for online marketplaces, especially service-oriented ones — where matching people is a tougher game than might be seen elsewhere. To put it one way,...
On Tuesday (March 21), the ridesharing startup held a press conference with reporters to help address much of the negative press the company has experienced. Uber’s public image has been taking major hits as of late, from a growing number of executives jumping ship to...
Though considered a rare figure, Bill Gurley, who heads a venture capital firm that has a 20 percent stake in Uber, may be just what the company needs as it faces a mounting number of difficulties and a tarnished image. From sexual harassment and discrimination...
March 22, 2017
On Tuesday (March 21), the ridesharing startup held a press conference with reporters to help address much of the negative press the company has experienced. Uber’s public image has been taking major hits as of late, from a growing number of executives jumping ship to major questions about the company’s culture, due to accusations of […]
March 20, 2017
Though considered a rare figure, Bill Gurley, who heads a venture capital firm that has a 20 percent stake in Uber, may be just what the company needs as it...
December 28, 2016
Despite it being an uphill battle, Wells Fargo is continuing its attempt to win back customers and improve its reputation. Now, the strategy is to work with customers to make...
February 06, 2015
The best corporate reputation for a U.S. company doesn’t belong to Apple, Google, Disney or even Amazon (who took that honor last year). According to the Harris Poll, the reputation...
