The phrase “seamless checkout” has been used so much to describe so many things that the meaning has gotten foggy. But given what’s at stake, this murkiness is far from optimal for consumers and merchants, and it’s the kind of thing Deepak Sharma, vice president...
A good product at a good price: that used to be the recipe for a good brand. But a third ingredient in retail is quickly overshadowing those bastions of success, and that is customer service. Consumers want a seamless shopping experience, and if they don’t...
March 24, 2023
Small and midsized businesses (SMBs) that succeed face the same hurdles as big ones, from brand trust to providing seamless online checkout and other services that ride along. Baby Jack & Company founder and CEO Kelley Legler figured that out early, as she explained to PYMNTS’ Karen Webster on a recent PYMNTS’ SMB TV episode. There’s a real […]
