Many banks, utility companies and government agencies have been leveraging two-factor authentication (2FA) for several years. This process requires consumers to provide not only their usernames and passwords to access services, but also an additional form of verification such as a biometric identifier or a...
SMS-based communication is a valuable tool for everything from onboarding verification to customer outreach, but one that just 39 percent of merchants use today. Sam Shames, co-founder and chief operating officer of wearable technology startup Embr Labs, explains the value of using SMS services to...
Businesses and financial institutions (FIs) are constantly examining ways to make their customers’ accounts more secure, especially as more consumers go online to make purchases and transact during the ongoing COVID-19 pandemic. This is leading many to utilize two-factor authentication (2FA) methods to safeguard customers’...
Retailers are finding new methods to stay in contact with customers during the pandemic, such as SMS messaging, which has also given a boost to social commerce as companies such as Levi’s have gone public with their participation in TikTok’s “Shop Now” program. And in eCommerce, independent bookstores are seeing new life...
August 07, 2019
At this point in 2019, we’ve all dealt with some flavor of two-factor authentication that uses SMS one-time passcodes. We attempt a sign-in and see a prompt that tells us that a six- (or nine, or four) digit PIN is being texted to us, and that we have to enter it to proceed with our login […]
August 10, 2017
Fraud is constantly evolving, so why shouldn’t digital identity protection? The National Institute of Standards and Technology recently updated its Digital Identity Guidelines, to include authentication — and the scope...
August 30, 2023
SoundHound AI, Inc., a leader in voice artificial intelligence, has joined forces with ChowNow, an online ordering and marketing platform for independent restaurants. This strategic partnership, announced Tuesday (Aug. 29), aims to revolutionize how restaurants handle inbound customer calls by introducing SoundHound’s Smart Answering service. With the integration of SoundHound’s Smart Answering service, restaurants using ChowNow will now […]
February 28, 2020
Sphere, a leader in end-to-end payment solutions, will team up with VisitPay, which works with medical patient payment and security, to improve patient payment processes. The two entities launched on...
December 03, 2019
To help Shopify shops keep in touch with consumers through SMS, Postscript notched $4.5 million in funding. Accomplice led the investment round, which was also backed by Wufoo Co-founder Kevin Hale...
December 02, 2019
An exposed database run by TrueDialog revealed millions of SMS text messages, according to published reports on Sunday (Dec. 1). Most of the text messages were sent by businesses to...
