As artificial intelligence (AI) transforms the direct-to-consumer (D2C) subscription industry’s customer service, SommSelect maintains that the personal feeling is necessary to keeping members engaged. In an interview with PYMNTS, David Lynch (no, not that one), editorial director of the wine curation company, which has several...
August 28, 2023
As artificial intelligence (AI) transforms the direct-to-consumer (D2C) subscription industry’s customer service, SommSelect maintains that the personal feeling is necessary to keeping members engaged. In an interview with PYMNTS, David Lynch (no, not that one), editorial director of the wine curation company, which has several monthly subscriptions, said that as the space grows more crowded […]
