In 2022, customers don’t think in terms of siloed channels. They think in terms of shopping — and they want to move fluidly between the digital and physical realms. As economies open up, people are getting out, but they still want the easy digital experiences...
Acquirers have a tough task when it comes merchant adoption of new payments technology. Breaking down the barriers to that adoption can mean making processes more transparent for merchants without sacrificing security or efficiency. But before any of this can happen, there’s the question of...
The pandemic has pushed merchants to reevaluate their payments processes as they expand into new markets and geographies. However, the complexity often involved in implementing and accelerating digital payments has proved challenging, said Ulrike Guigui, senior executive for strategy and digital innovation at Wells Fargo. ...
Customer experience preferences drive consumer loyalty, but maintaining their loyalty is rarely as simple as giving them what they “tend” to want. Consumers’ preferences change without warning, and savvy merchants must be agile enough to meet their evolving needs, according to Michael Affronti, senior vice...
February 21, 2022
As digital commerce and payments grow, fraud grows with it. That’s going to get worse before it gets better as merchants and their payments partners decipher the many-faced fraud beast. Immense expansion of digital commerce and digital payments over the past two years is benefitting consumers and corporations, but much work remains to secure it […]
February 07, 2022
In 2022, customers don’t think in terms of siloed channels. They think in terms of shopping — and they want to move fluidly between the digital and physical realms. As...
January 20, 2022
For many merchants, the prospect of managing the seamless payments consumers want while navigating fraud risk and regulatory compliance is daunting. Acquirers, tasked with facilitating key credit card transactions, must...
January 12, 2022
Today’s digital-first consumers demand more of their merchants. In turn, merchants demand more from their payment services providers (PSPs) — much more, in fact, Carl Churchill, managing director of U.K.-based...
January 31, 2022
Acquirers have a tough task when it comes merchant adoption of new payments technology. Breaking down the barriers to that adoption can mean making processes more transparent for merchants without sacrificing security or efficiency. But before any of this can happen, there’s the question of compliance. Most acquirers know that building a long-term KYC (know […]
