Voice Ai news and trends

Microsoft Unveils VibeVoice for Longer Conversational AI Audio
artificial intelligence // September 02, 2025

Microsoft has released VibeVoice, a new open-source artificial intelligence (AI) model that lets users create podcasts and other audio — a counter to Google’s popular NotebookLM. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS...

OpenAI Says New Speech-to-Speech Model Designed for Customer Support
artificial intelligence // August 28, 2025

OpenAI has released what it calls its “most advanced speech-to-speech model yet.” Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily newsletter, PYMNTS Today. By...

Taco Bell Finds Voice AI Still Needs a Human Touch
artificial intelligence // August 28, 2025

Taco Bell is reportedly rethinking how it deploys voice artificial intelligence (AI) in its drive-through locations. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily...

Vox AI Raises $8.7 Million to Bring Voice AI to Restaurants
Investments // August 27, 2025

Restaurant-focused voice AI platform Vox AI has raised $8.7 million in seed funding. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily newsletter, PYMNTS Today. By completing...

Interviews & Exclusives
No More Clicks: New AI Lets Consumers Shop Online With Voice Commands

December 05, 2024
A new research paper reveals artificial intelligence (AI) systems using large language models can now effectively control computer interfaces through natural interaction. These agents can autonomously navigate software, complete tasks and manipulate interfaces as humans do. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS […]

Voice AI Orders Go Mainstream With QSRs Leading the Way

November 08, 2024
That robot voice taking your Taco Bell order isn’t just an experiment — it’s handled 2 million customer orders, showing how artificial intelligence (AI)-powered conversation has become serious business. Get...

More Than Half of Consumers Want Smarter Shopping Experiences

November 07, 2024
Consumer expectations around shopping are changing, with higher demand for personalized, artificial intelligence (AI)-driven experiences that offer convenience, customization and efficiency. Get the Full Story Complete the form to unlock...

Paying for Alexa? Amazon’s Big Bet on AI-Powered Voice Services

August 28, 2024
Amazon’s is planning an artificial intelligence (AI) overhaul for Alexa. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content...

Quick Reads
Amazon Employing AI to Help Shoppers Comb Reviews

September 14, 2025
Amazon earlier this year began rolling out artificial intelligence-voiced product descriptions for select customers and products. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily newsletter, PYMNTS Today. By completing this form, you agree to […]

OpenAI Says New Speech-to-Speech Model Designed for Customer Support

August 28, 2025
OpenAI has released what it calls its “most advanced speech-to-speech model yet.” Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all...

Taco Bell Finds Voice AI Still Needs a Human Touch

August 28, 2025
Taco Bell is reportedly rethinking how it deploys voice artificial intelligence (AI) in its drive-through locations. Get the Full Story Complete the form to unlock this article and enjoy unlimited...

Vox AI Raises $8.7 Million to Bring Voice AI to Restaurants

August 27, 2025
Restaurant-focused voice AI platform Vox AI has raised $8.7 million in seed funding. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS...