Voice Tech news and trends

OpenAI Debuts Advanced Voice AI for Subscribers
artificial intelligence // July 30, 2024

Artificial intelligence (AI) company OpenAI has begun rolling out an advanced voice feature for its ChatGPT platform. The feature, which utilizes the company’s GPT-4o model, offers hyper-realistic audio responses, according to a Tuesday (July 30) TechCrunch report. The new audio capabilities supposedly enable users to...

OpenAI Delivers Subscription Model Upgrade for GPT-4o
artificial intelligence // May 13, 2024

OpenAI, the artificial intelligence (AI) company behind the widely popular ChatGPT, announced Monday (May 13) the launch of GPT-4o — with “o” meaning “omni” — a new language model free for all users. The text, vision and audio processing improvements could boost commerce applications. “GPT-4o is much faster...

Voice Assistants Learn the Art of Small Talk
Voice Activation // April 12, 2024

Voice assistants have already made significant strides in areas such as smart home integration, educational settings and business applications. However, their current capabilities are limited by a lack of robust reasoning and planning abilities.  Read more: AI’s First Year: How Voice Reshaped the Conversational Ecosystem In fact, just...

Rising Fraud Casts Shadow Over Voice Commerce Potential
Security & Fraud // March 29, 2024

The proliferation of voice-activated technology, from virtual shopping assistants to speech recognition in smartphones and smart homes, is reshaping how consumers interact with devices. Advancements in this field are continually expanding the possibilities of what voice technology can achieve. For instance, assistive voice technology, like the one developed...

Interviews & Exclusives
OpenAI Delivers Subscription Model Upgrade for GPT-4o

May 13, 2024
OpenAI, the artificial intelligence (AI) company behind the widely popular ChatGPT, announced Monday (May 13) the launch of GPT-4o — with “o” meaning “omni” — a new language model free for all users. The text, vision and audio processing improvements could boost commerce applications. “GPT-4o is much faster and enhances capabilities across text, vision, and audio,” said Mira […]

Rising Fraud Casts Shadow Over Voice Commerce Potential

March 29, 2024
The proliferation of voice-activated technology, from virtual shopping assistants to speech recognition in smartphones and smart homes, is reshaping how consumers interact with devices. Advancements in this field are continually expanding the possibilities...

Thirty Percent of US Millennials Use a Voice Assistant to Pay Bills

October 24, 2023
The Voice Economy is gaining momentum as consumers turn to voice technology for a variety of tasks.  The most common tasks performed with this technology include watching TV or playing...

Multilingual AI Assistants Boost Voice Tech Appeal Despite Uneven Adoption

October 17, 2023
Is your smart voice assistant speaking your language? With how technology is fast evolving, the likelihood of that answer being “yes” grows stronger with each passing day. As PYMNTS Intelligence...

Quick Reads
Taco Bell Adding AI Voice Ordering to Hundreds of Drive-Thrus

July 31, 2024
Taco Bell will add AI voice technology to hundreds of its drive-thrus by year’s end. It’s part of parent Yum! Brands’ plans to integrate voice artificial intelligence (AI) to its stores around the world, the company announced Wednesday (July 31). “The rollout of Voice AI technology in Taco Bell, currently in more than 100 Taco […]

OpenAI Debuts Advanced Voice AI for Subscribers

July 30, 2024
Artificial intelligence (AI) company OpenAI has begun rolling out an advanced voice feature for its ChatGPT platform. The feature, which utilizes the company’s GPT-4o model, offers hyper-realistic audio responses, according...