Artificial Intelligence

PYMNTS covers artificial intelligence as it transforms payments, commerce and financial services, from generative AI and agentic commerce to fraud detection, underwriting and customer engagement. Our reporting pairs breaking news with proprietary data and expert analysis to examine how AI is reshaping business models, operational efficiency and competitive dynamics across the connected economy.
Artificial Intelligence
American Airlines CEO Slams AI Fare Setting as Trickery
July 24, 2025

American Airlines’ CEO is not a fan of using artificial intelligence (AI) to set air fares. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily...

Artificial Intelligence
What Businesses Should Ask When Choosing an AI Model
July 24, 2025

Business leaders evaluating artificial intelligence (AI) solutions should be cautious about assuming that larger generalist models such as OpenAI’s ChatGPT will always deliver better results than specialist models, according to an analysis published this week by Harvard Business Review.  Get the Full Story Complete the...

Artificial Intelligence
Why Tech Only Works if It Solves a Human Problem
July 24, 2025

Watch more: Customer Experience Is Becoming the Product as AI-Native Commerce Emerges Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily newsletter, PYMNTS Today. By...

Artificial Intelligence
US Military Expands AI Investment With $800 Million in Contracts
July 23, 2025

The Pentagon recently awarded up to $200 million each to four U.S.-based artificial intelligence (AI) companies developing “frontier” models: Anthropic, Google, OpenAI and xAI. The contracts are the latest sign of AI adoption across the U.S. military. Get the Full Story Complete the form to unlock this...

Artificial Intelligence
President Trump’s AI Action Plan Calls for Chatbot Free Speech
July 23, 2025

The White House on Wednesday (July 23) released a policy roadmap that outlines President Trump’s push to keep America in the lead in the global artificial intelligence (AI) race by focusing on deregulation, building AI infrastructure, expanding export controls and giving chatbots free speech. Get...

Artificial Intelligence
New Data Shows Gen Z Turning to AI Chatbots for Search
July 23, 2025

Consumers are increasingly using artificial intelligence chatbots to do their online searches, whittling away at traffic traditionally routed through search engines. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins...

Artificial Intelligence
AI Regulations Bring Deluge of Lobbying Efforts to DC
July 23, 2025

Businesses and trade groups are reportedly scrambling to have a say in federal artificial intelligence (AI) regulations. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our...

Artificial Intelligence
AI Startup Investments Outpace VC-Backed Exits
July 22, 2025

Venture firms are reportedly finding that when it comes to artificial intelligence (AI) startups, there is more money going into investments than there is money coming out of exits. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access...

Artificial Intelligence
Magentic Raises $5.5 Million for AI Agents for Supply Chains
July 22, 2025

Magentic raised $5.5 million in a funding round to accelerate the growth of its artificial intelligence (AI) agent platform that finds opportunities for savings in global manufacturing supply chains. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access...