omnichannel

Consumers Brace to Cut Back on Restaurant Dining Over Holidays
Consumers Brace to Cut Back on Restaurant Dining Over Holidays
November 22, 2023  |  Consumer Insights

As the holiday season pressures budgets, most consumers plan to reduce their spending on restaurant dining. By the Numbers The PYMNTS Intelligence study “The Credit...

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Dick’s Sporting Goods Says Omnichannel Shoppers Spend Twice as Much
Dick’s Sporting Goods Says Omnichannel Shoppers Spend Twice as Much
November 21, 2023  |  Retail

Athletes who shop through multiple channels are driving sales growth at Dick’s Sporting Goods. “Omnichannel athletes make up the majority of our sales, and they...

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Pickup and Delivery Drive Walmart’s 24% eCommerce Surge, as Consumer Spending Slows
Pickup and Delivery Drive Walmart’s 24% eCommerce Surge, as Consumer Spending Slows
November 16, 2023  |  eCommerce

Walmart has made the consumer spending slowdown official. As fiscal year third-quarter earnings results debuted Thursday morning (Nov. 16) showed a cautious outlook on consumers’...

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Personalization Powers Loyalty Programs to New Levels of Customer Engagement
Personalization Powers Loyalty Programs to New Levels of Customer Engagement
November 10, 2023  |  Loyalty & Rewards

Loyalty programs are evolving to meet consumers’ changing values, Engage People Chief Technology Officer Len Covello told PYMNTS. Loyalty has shifted from the typical interaction...

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Ahold Delhaize US Taps Direct Fulfillment for Pickup, Third-Party for Delivery
Ahold Delhaize US Taps Direct Fulfillment for Pickup, Third-Party for Delivery
November 09, 2023  |  Delivery

Ahold Delhaize is looking to bring pickup orders in-house in the United States, even as it reverses course on direct delivery fulfillment. The multinational grocery...

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Consumers Blurring Lines Between In-Store and Online Grocery Shopping
Consumers Blurring Lines Between In-Store and Online Grocery Shopping
October 27, 2023  |  Retail

Consumers are buying their groceries both online and in-store, a phenomenon known as hybrid purchasing, and this reality is set to upend retailers’ strategies. According...

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Adobe: Digital’s Future Is Bringing the Best of Face-to-Face Interactions to the Online World
Adobe: Digital’s Future Is Bringing the Best of Face-to-Face Interactions to the Online World
October 27, 2023  |  Digital Payments

Customization isn’t just a trend; it’s the future of digital payments. Personalization fuels loyalty in the digital payment age, and turning transactions into tailored experiences...

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J.P. Morgan Payments and Sephora Talk Tap-to-Pay and the Endless Aisles of Omnichannel Commerce
J.P. Morgan Payments and Sephora Talk Tap-to-Pay and the Endless Aisles of Omnichannel Commerce
October 23, 2023  |  Payment Methods

Not long ago, mobile commerce was more of a dream than a reality. Mobile payments in-store meant pairing a clunky terminal solution with a payment...

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BMW Tapping D2C as Auto Companies Turn to Omnichannel
BMW Tapping D2C as Auto Companies Turn to Omnichannel
October 19, 2023  |  eCommerce

BMW Group is dipping its toe in the water with direct-to-consumer (D2C) sales, beginning with its Mini brand, as the auto industry increasingly integrates eCommerce....

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