Subscription Churn

Subscription Economy Veteran Sounds the Alarm on Hidden Cost of Churn
Subscription Economy Veteran Sounds the Alarm on Hidden Cost of Churn
October 29, 2024  |  Subscription Commerce

Subscription businesses live and die by customer loyalty — yet many don’t see the full price tag of customer churn until it’s too late. “Recurring...

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FlexPay and Spreedly Team to Recover Failed Subscription Payments
FlexPay and Spreedly Team to Recover Failed Subscription Payments
June 26, 2024  |  Subscription Commerce

Open payments platform Spreedly has expanded its partnership with payments company FlexPay. The new collaboration, announced Wednesday (June 26), is designed to recover failed transactions...

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Walmart’s Vizio Acquisition Could Bring Revenue, Subscribers if It Tracks Data
Walmart’s Vizio Acquisition Could Bring Revenue, Subscribers if It Tracks Data
February 21, 2024  |  Subscriptions

This week Walmart announced it is buying TV manufacturer Vizio for $2.3 billion. Walmart (and its affiliate, Sam’s Club) have been selling the Vizio brand...

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TechCrunch Cuts Subscription Program as Consumers Cancel Media Memberships
TechCrunch Cuts Subscription Program as Consumers Cancel Media Memberships
January 31, 2024  |  Subscriptions

Amid ongoing financial pressures, consumers are making difficult decisions about which subscriptions provide enough value to keep and which to cancel, and against this backdrop,...

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Retail Merchants Focus on Loyal Subscribers to Shore Up Sales
Retail Merchants Focus on Loyal Subscribers to Shore Up Sales
December 20, 2023  |  Subscriptions

In the last two years, due to persistent inflation and consumers returning to normal life, retail product subscriptions have steadily decreased from pandemic boom times...

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Gen Z Subscribers Steer Clear of Commitment
Gen Z Subscribers Steer Clear of Commitment
October 23, 2023  |  Subscriptions

As subscription services target younger consumers, Generation Z is proving to prefer shorter stints over long-term commitments. According to findings from PYMNTS Intelligence’s study “The...

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Subscription Merchants See Failed Payments Spike Churn Rates
Subscription Merchants See Failed Payments Spike Churn Rates
August 02, 2023  |  Subscriptions

When the subscription industry’s customers experience failed payments, it can directly lead to churn, PYMNTS research reveals, prompting merchants to lose out on hundreds of...

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Gen Z Leads Decline in Subscription Renewals
Gen Z Leads Decline in Subscription Renewals
May 26, 2023  |  Retail

Value may outweigh convenience when it comes to recurring subscriptions, as consumers seek any and all avenues to cut costs. Consumers are digging deep to...

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Retail Subscriptions Hold Their Appeal for Many As Retention Takes the Spotlight
Retail Subscriptions Hold Their Appeal for Many As Retention Takes the Spotlight
May 08, 2023  |  Subscriptions

Despite belt-tightening among consumers, retail subscriptions proved resilient in the first quarter and show no signs of weakening, offering proof points on the power of...

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