Subscription Churn

Food and Beverage Subscriptions Struggle to Retain Members
Food and Beverage Subscriptions Struggle to Retain Members
May 05, 2023  |  Subscriptions

Food and beverage subscriptions see disproportionate churn relative to other industries as consumers rethink which recurring payments they really want or need and which they...

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Economic Headwinds Force Hard Look at What Drives Customer Value, Says FlexPay COO
Economic Headwinds Force Hard Look at What Drives Customer Value, Says FlexPay COO
May 05, 2023  |  Payment Methods

PYMNTS asked business leaders for their take on how to plan for the rest of 2023 and what they are telling their teams to focus...

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3 in 10 Subscription Services Are Losing Customers to Competitors
3 in 10 Subscription Services Are Losing Customers to Competitors
January 24, 2023  |  Subscriptions

As subscriptions feel the churn, PYMNTS data shows that many are losing ground to competitors. The Context With subscription commerce taking over many of consumers’...

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Subscription Business Performance Tied to One Key Metric Few Manage
Subscription Business Performance Tied to One Key Metric Few Manage
January 09, 2023  |  Subscriptions

Businesses seeking long-term success are digging into available metric data to keep customers coming back. Subscription companies have been one of the hardest-hit retail sectors...

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Coffee and Flower Brands Push Value to Survive ‘The Great Unsubscribe’
Coffee and Flower Brands Push Value to Survive ‘The Great Unsubscribe’
October 12, 2022  |  Subscriptions

Core tools and tactics are similar among retail subscriptions, but guiding consumers to keep a beloved but nonessential subscription is a nuanced set of interactions...

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Merchants Try New Tactics to Slow Subscription Churn
Merchants Try New Tactics to Slow Subscription Churn
September 27, 2022  |  Subscription Commerce

With the economic outlook not improving or likely to until 2023 or 2024, subscription commerce faces an inflection point that could see a mass customer...

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Tablestakes: All Subscription Commerce Merchants Must Be As Good As Top Performers
Tablestakes: All Subscription Commerce Merchants Must Be As Good As Top Performers
October 01, 2021  |  Subscription Commerce

Demand for subscription boxes filled with all sorts of retail products became ubiquitous during the pandemic in 2020 and have remained hot ever since, but...

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Using Data To ‘Take The Handcuffs’ Off Auto-Refill Subscriptions For Consumers
Using Data To ‘Take The Handcuffs’ Off Auto-Refill Subscriptions For Consumers
July 09, 2021  |  Subscription Commerce

Six, 20-pound bags of food stacked up in the corner don’t have to mean that the owner has a lot of dogs. More likely, it’s...

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Subscription Commerce Companies Embrace New Loyalty Paradigm
Subscription Commerce Companies Embrace New Loyalty Paradigm
May 17, 2021  |  Subscription Commerce

There seems to be a subscription for everything these days — essential items, entertainment, clothing, groceries, snack foods, pet supplies, the list goes on and...

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