With the difficult labor market restaurants are facing, many purpose-built technology companies have come to the fore, offering automated solutions to make operational processes more...
Today in food commerce, DoorDash announces an integration with Wix to enable fulfillment through restaurants’ websites, while a pizza chain tests out artificial intelligence (AI)...
Since the start of the pandemic, restaurants that never thought they would open drive-thru locations have been changing course in response to widespread demand for...
Restaurants on the leading edge of voice commerce may have to expect consumer hesitancy. Research from PYMNTS’ The 2022 Global Digital Shopping Index: The Digital...
If you find yourself getting impatient with Alexa, Siri or any number of voice-prompt customer service lines, listen up: Conversational artificial intelligence (AI) has a...
The quip “give the people what they want” aptly describes global shopper behavior as new research finds that the right digital features smartly deployed are...
Voice was at the heart of commerce long before the Sumerians invented cuneiform, and 5,000 years later, that fact is coming full-circle as consumers of...
If you find chat bots unhelpful or holding for customer service reps a drag, don’t feel bad. It’s a natural human reaction — the kind...
Pizza chains, which typically relied heavily on off-premise sales even before quarantine, have been at the forefront of the restaurant industry’s digital shift. Now, Seattle-based...