If voice is universal, so, too, is money — or, to be more accurate, finance. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily newsletter,...
The memory of a purchase is often short-lived. The frenetic pace of daily life means it’s easy for people to forget about outstanding bills or purchases made days, weeks or months in the past. Get the Full Story Complete the form to unlock this article...
Troy wakes up, checks his calendar while brushing his teeth and pays his bills as he gets dressed. He checks account balances, transfers funds and sets up automatic payments and text notifications — all with his voice, without missing a beat of his morning routine....
No one likes the friction-filled process of returning unwanted goods. Say hello, literally, to Alexa, and a streamlined process of getting what consumers want through a turbocharged customer care experience, via Linc. CEO Fang Cheng tells Karen Webster that giving voice to returns can save...
April 05, 2018
Voice skills: They’re the user interface that everyone’s talking about (and to). Amazon’s Alexa has tens of thousands of them, some more useful than others. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily newsletter, […]
March 27, 2018
No one likes the friction-filled process of returning unwanted goods. Say hello, literally, to Alexa, and a streamlined process of getting what consumers want through a turbocharged customer care experience,...
March 26, 2018
Semafone has Three Little Words for customers – and no, they aren’t “I love you,” although the company certainly hopes they’ll inspire that feeling. Get the Full Story Complete the...
March 23, 2018
The artificial intelligence (AI)-powered virtual assistant has been floating around the payments and commerce ecosystem for a few years. But until fairly recently, the term “assistant” was used too generously....
