Contact Center news and trends

Contact Centers Double Down on AI to Solve Vexing CX Challenges
Artificial Intelligence // April 18, 2022

Alternately mind-numbing and infuriating, call center experiences are getting a refresh, bringing a more human touch to bear even though more automation is involved than ever. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS...

PSCU Testing CULedger’s Blockchain-Based Digital ID System
Credit Unions // February 24, 2020

PSCU, the credit union service organization (CUSO), announced on Monday (Feb. 24) that it is finishing up a proof of concept (POC) with CULedger and Baxter Credit Union (BCU) for a blockchain-based decentralized identification platform. Get the Full Story Complete the form to unlock this...

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PSCU Testing CULedger’s Blockchain-Based Digital ID System

February 24, 2020
PSCU, the credit union service organization (CUSO), announced on Monday (Feb. 24) that it is finishing up a proof of concept (POC) with CULedger and Baxter Credit Union (BCU) for a blockchain-based decentralized identification platform. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content […]