Customer Relationship news and trends

How Enterprise SaaS Ushers In A New Buyer-Supplier Dynamic
B2B Payments // June 22, 2020

The rise of enterprise Software-as-a-Service has undoubtedly benefitted corporates large and small, transforming their back offices and lowering barriers to digital transformation. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional...

How SMBs Can Address Late Payments — Before They Happen
B2B Payments // January 10, 2020

Few small businesses (SMBs) are immune to the risk of delayed and late payments. With payment terms an age-old practice in B2B trade, ensuring trust between a buyer and supplier is essential for small vendors that provide goods and services — in the hope that...

How Restaurants Can One-Up The Aggregators
Delivery // February 22, 2019

It was easy for restaurants to get lured into a false sense of security as they watched during the early days of the great digital shift in retail. “Restaurants aren’t Amazon-able,” Olo CEO Noah Glass told Karen Webster, according to the prevailing opinion. Food, particularly prepared food,...

AltFin’s Next Hurdle: The Small Business Relationship
B2B Payments // August 24, 2018

A lack of access to funding may have opened the doors for alternative finance, but AltFin’s ability to quickly innovate and provide digital services — often faster than traditional banks could — means that online lending platforms have been able to compete and gain traction....

Interviews & Exclusives
How Restaurants Can One-Up The Aggregators

February 22, 2019
It was easy for restaurants to get lured into a false sense of security as they watched during the early days of the great digital shift in retail. “Restaurants aren’t Amazon-able,” Olo CEO Noah Glass told Karen Webster, according to the prevailing opinion. Food, particularly prepared food, was too perishable to be “shipped,” and restaurants too hyperlocal […]

Quick Reads
SaaS Company Freshworks Develops Customer-Relationship Software for eCommerce

April 26, 2022
Freshworks, the enterprise software-as-a-service (SaaS) company, has rolled out Freshworks CRM for eCommerce, a customer relationship management service to let employees engage their buyers more directly, a press release said. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. […]