Customer Relationship news and trends

How Enterprise SaaS Ushers In A New Buyer-Supplier Dynamic
B2B Payments // June 22, 2020

The rise of enterprise Software-as-a-Service has undoubtedly benefitted corporates large and small, transforming their back offices and lowering barriers to digital transformation. But while SaaS itself has supported a business evolution, the buyer-supplier relationship between corporates and their software vendors remains an outdated paradigm, according...

How SMBs Can Address Late Payments — Before They Happen
B2B Payments // January 10, 2020

Few small businesses (SMBs) are immune to the risk of delayed and late payments. With payment terms an age-old practice in B2B trade, ensuring trust between a buyer and supplier is essential for small vendors that provide goods and services — in the hope that...

How Restaurants Can One-Up The Aggregators
Delivery // February 22, 2019

It was easy for restaurants to get lured into a false sense of security as they watched during the early days of the great digital shift in retail. “Restaurants aren’t Amazon-able,” Olo CEO Noah Glass told Karen Webster, according to the prevailing opinion. Food, particularly prepared food,...

AltFin’s Next Hurdle: The Small Business Relationship
B2B Payments // August 24, 2018

A lack of access to funding may have opened the doors for alternative finance, but AltFin’s ability to quickly innovate and provide digital services — often faster than traditional banks could — means that online lending platforms have been able to compete and gain traction....

Interviews & Exclusives
How Restaurants Can One-Up The Aggregators

February 22, 2019
It was easy for restaurants to get lured into a false sense of security as they watched during the early days of the great digital shift in retail. “Restaurants aren’t Amazon-able,” Olo CEO Noah Glass told Karen Webster, according to the prevailing opinion. Food, particularly prepared food, was too perishable to be “shipped,” and restaurants too hyperlocal […]

Quick Reads
SaaS Company Freshworks Develops Customer-Relationship Software for eCommerce

April 26, 2022
Freshworks, the enterprise software-as-a-service (SaaS) company, has rolled out Freshworks CRM for eCommerce, a customer relationship management service to let employees engage their buyers more directly, a press release said. This will happen via “modern messaging channels” like WhatsApp and let the employees have more personalized experiences. The release said a recent study found that […]