As Yum Brands aims to be a “leading global digital restaurant company,” per CEO David Gibbs, the quick-service restaurant (QSR) giant is tapping its tech acquisitions to create a unified eCommerce ecosystem on which to layer artificial intelligence (AI) capabilities to drive sales and productivity....
Taco Bell will add AI voice technology to hundreds of its drive-thrus by year’s end. It’s part of parent Yum! Brands’ plans to integrate voice artificial intelligence (AI) to its stores around the world, the company announced Wednesday (July 31). “The rollout of Voice AI...
After two years of testing, McDonald’s has ended its partnership with IBM to develop an artificial intelligence (AI)-powered drive-thru system. The collaboration, which aimed to change the fast-food ordering process by replacing human workers with voice-activated chatbots, had been a closely watched experiment in the...
Starbucks is rolling out new store design features as it adds locations and renovates existing ones. During the current fiscal year that ends in October, the company plans to add 650 stores and renovate 1,000 others, Bloomberg reported Wednesday (April 10). Starbucks has more than 16,300 stores...
August 09, 2023
The Connected Economy is one where, in an unbroken string of activities, consumers wield their devices to browse, order, pay and pick up what they want and need across physical and digital channels. To that end, Target has announced the availability of the morning brew — specifically, from Starbucks — via curbside pickup. Target announced […]
April 11, 2023
The planets are aligning around voice artificial intelligence (AI) as everyday business use cases begin to build, perhaps nowhere more so than at the restaurant drive-thru. The synergies are clear,...
October 11, 2022
As restaurants’ labor challenges continue, putting pressure on both table service and delivery businesses, many eateries are turning to drive-thrus to drive sales and boost margins. In fact, even those...
December 21, 2020
The pandemic has upended how we order meals at restaurants, how we pay and, ultimately, how we eat. These transformational shifts are, in turn, affecting how quick-service restaurants (QSRs) engage...
July 31, 2024
Taco Bell will add AI voice technology to hundreds of its drive-thrus by year’s end. It’s part of parent Yum! Brands’ plans to integrate voice artificial intelligence (AI) to its stores around the world, the company announced Wednesday (July 31). “The rollout of Voice AI technology in Taco Bell, currently in more than 100 Taco […]
April 10, 2024
Starbucks is rolling out new store design features as it adds locations and renovates existing ones. During the current fiscal year that ends in October, the company plans to add 650...
February 28, 2024
Wendy’s wants diners to know it’s not raising prices, despite what they may have heard. When reports emerged recently that the fast-food chain was going to test dynamic pricing — or surge pricing,...
August 07, 2023
The typical McDonald’s dining area is a lonely place these days. The fast food giant hasn’t seen sales drop, but as The Wall Street Journal reported Monday (Aug. 7), most of those meals aren’t...
