With 40% of restaurant revenue coming from online sales, digital channels must be on the menu. In the "Order To Eat Tracker®," Pizza Guys’ Michael Morgan tells PYMNTS that digital channels are as important an ingredient to his business now as pizza dough or cheese.
The restaurant industry has gradually changed to meet customer expectations for convenient, seamless experiences. Then the pandemic hit, and this gradual shift drastically accelerated. Restaurants of all types had to embrace delivery and takeout because health concerns and lockdowns made sit-down dining impossible or undesirable....
The pandemic has forced retail businesses of all types, including restaurants, to quickly adapt to a new normal defined by digital-first consumers who spend more time at home and reach for their mobile devices as the go-to way to interact with their favorite merchants. United...
Restaurants want to digitize their rewards programs to increase customer engagement and strengthen loyalty, but the required technology infrastructure presents challenges. In the latest "Order To Eat Tracker," Capital Tacos’ Josh Luger discusses the benefits and necessity of updating a restaurant’s technology stack to deliver...
June 27, 2022
Digital channels have provided restaurants — and consumers seeking low-touch access to food services — a means of survival since the pandemic began. Digitization has provided restaurants with powerful tools that allow brands to personalize their customer engagement in ways not previously achievable. Loyalty programs, in particular, benefit from these developments, with technology that reinforces […]
June 13, 2022
As quick-service restaurants (QSRs) navigate industry changes, from labor shortages to emerging digital trends, stiff competition requires them to find ways to keep pace with their peers. By staying up-to-date...
April 29, 2022
The pivot to digital channels during the pandemic enabled quick-service restaurants (QSRs) and fast-casual chains not only to survive the global health crisis, but to thrive in its aftermath. In...
March 15, 2022
The acceleration of the digital transformation that began in response to the need for social distancing has turned into a convenience revolution. For younger consumers, many of whom are already...
July 30, 2020
Lockdown living launched restaurant delivery aggregator Grubhub into a higher orbit, with the company logging gross food sales (GFS) of $2.3 billion in the second quarter of 2020, a 59 percent increase from Q2 2019, with an average order size of $39 rising 20 percent year over year and net revenues coming in at $459 […]
