In-branch banking still plays an important role in customers’ financial lives, despite the growing popularity of mobile and online banking. A recent study found that 70 percent of consumers have visited a bank branch in the past month, meaning that banks, credit unions and other...
Self-service checkout technology is transforming the way Americans think about customer service. Not long ago, good customer service meant properly training sales associates to assist shoppers in need. Now, more and more companies are shifting to tech-based customer service. As of Q2 2018, 95 percent...
