“Fast, good or cheap — pick two” is a well-known piece of conventional wisdom about value. It’s an idea modern consumers are increasingly rejecting in favor of the belief that they can, and should, have all three at once. Merchants who don’t deliver lose out. It’s...
Semafone has Three Little Words for customers – and no, they aren’t “I love you,” although the company certainly hopes they’ll inspire that feeling. For the 2018 PYMNTS.com Voice Challenge with Amazon Alexa, Semafone developed an Alexa skill called Phone Concierge that fulfills two key...
Hello there. Hey. Hi. How ya doin’? If you’re a human, these greetings likely mean the same thing to you — but if you’re a voice-activated assistant, things may not be so simple. Yet, according to Ben Rafferty, Global Solutions Director at Semafone, that is...
Commerce is becoming ever more linked — between nations and across time zones and gadgets. Amid all the change in commerce and payments (already), can Amazon’s Alexa help transform the call center? It’s no secret that voice-activated commerce is a space marked by giants, especially...
April 05, 2018
Voice skills: They’re the user interface that everyone’s talking about (and to). Amazon’s Alexa has tens of thousands of them, some more useful than others. Many of these are being built by FinTechs or other players in the financial space who are looking to make transacting and financial management easier and more natural for consumers, […]
March 26, 2018
Semafone has Three Little Words for customers – and no, they aren’t “I love you,” although the company certainly hopes they’ll inspire that feeling. For the 2018 PYMNTS.com Voice Challenge...
March 20, 2018
Hello there. Hey. Hi. How ya doin’? If you’re a human, these greetings likely mean the same thing to you — but if you’re a voice-activated assistant, things may not...
