Voice Payments news and trends

Nacha Debuts Resource Guide for Voice Payments
Payment Methods // May 05, 2022

Nacha’s Payments Innovation Alliance has made a legal and risk-mitigation resource guide for financial institutions that want to add voice payments capabilities, a press release said. This will let companies can safely implement voice payments with smart devices like Amazon Echo and Google Nest. The...

Voice Tech Speaks Volumes About Connected Economy Breakthroughs in 2022
Voice Activation // February 02, 2022

Voice was at the heart of commerce long before the Sumerians invented cuneiform, and 5,000 years later, that fact is coming full-circle as consumers of 2022 warm to voice-assisted living, purchasing and payments in their homes, their cars, and eventually, in the wider world. Estimates...

Voice Assistants Give Banks a Powerful Digital Channel to Improve Customer Experience
Digital-First Banking // November 23, 2021

“Alexa, bring banks customers.” Only five years ago — what seems like a pre-pandemic lifetime — PYMNTS hosted its Alexa Challenge. The event was geared toward bringing teams of developers to reimagine how the virtual assistant could make commerce, and banking, a bit easier. Read...

Google Developer Knocks Future of Voice Search Despite Major AI Advances
Artificial Intelligence // November 16, 2021

A top Google software engineer is causing some controversy — and possibly dropping hints — by downplaying the future of voice-enabled search in favor of other modalities. During a recent conversation on Google’s ‘Search Off the Record’ podcast titled “The Future of SEO,” developer Martin Splitt was...

Interviews & Exclusives
Voice Assistants Give Banks a Powerful Digital Channel to Improve Customer Experience

November 23, 2021
“Alexa, bring banks customers.” Only five years ago — what seems like a pre-pandemic lifetime — PYMNTS hosted its Alexa Challenge. The event was geared toward bringing teams of developers to reimagine how the virtual assistant could make commerce, and banking, a bit easier. Read here: ‘Alexa, Who Won The 2016 PYMNTS/Alexa Challenge?’ Fast forward […]

Alexa Hitches A Ride To Big Auto’s Voice Commerce Future

August 17, 2020
Is it a Buick or an Alexa? That’s the question a new Buick commercial poses as it shows a couple out on the town, debating whether they’re riding in a...

How Alexa Makes Voice Caller ID A Two-Way Street

March 26, 2018
Semafone has Three Little Words for customers – and no, they aren’t “I love you,” although the company certainly hopes they’ll inspire that feeling. For the 2018 PYMNTS.com Voice Challenge...

Quick Reads
India Uses AI to Bring Voice-Activated Mobile Payments

August 20, 2023
India is using artificial intelligence (AI) to expand digital payments to rural areas. As the Financial Times (FT) noted in a report Saturday (Aug. 19), while India’s Universal Payments Interface (UPI) is now used by around 350 million, it has had trouble breaking into the country’s more rural regions due to spotty internet access and lower levels […]

Nacha Debuts Resource Guide for Voice Payments

May 05, 2022
Nacha’s Payments Innovation Alliance has made a legal and risk-mitigation resource guide for financial institutions that want to add voice payments capabilities, a press release said. This will let companies...

Google Developer Knocks Future of Voice Search Despite Major AI Advances

November 16, 2021
A top Google software engineer is causing some controversy — and possibly dropping hints — by downplaying the future of voice-enabled search in favor of other modalities. During a recent conversation on...

Nacha Provides Guidance On Voice Payments, Cybersecurity

September 18, 2020
Nacha, the nonprofit that manages the movement of trillions of dollars in electronic payments, announced the debut of voice payments and cybersecurity resources on Thursday (Sept. 17). The Payments Innovation Alliance, a...