Can traditional banking get a lift from conversation – specifically, chatbots? One firm, Kasisto, thinks so, with its KAI Banking, a conversational AI platform acting as a bridge between customers and financial management. In the latest iteration of the PYMNTS Commander in Chief series, Kasisto CEO and...
Ever since Facebook made its big bot announcement in 2016, conversational AI (or chatbots) are all of a sudden everywhere — along with their promise to enable a smoother and more conversational way for a consumer to interact with a business. Emphasis on the word...
May 03, 2017
Ever since Facebook made its big bot announcement in 2016, conversational AI (or chatbots) are all of a sudden everywhere — along with their promise to enable a smoother and more conversational way for a consumer to interact with a business. Emphasis on the word “promise.” But as most consumers who’ve had a bot experience […]
October 23, 2024
Conversational artificial intelligence (AI) — the use of machine learning to facilitate natural language conversations between humans and machines — continues to make inroads in the financial services sector. In a press release issued Wednesday (Oct. 23), Kasisto announced some leadership changes, naming Lance Berks as CEO and Don Layden as executive chairman of its board […]
